We are getting a message that our license is invalid. What should we do?

Here are some guidelines in what to do if you get a message that your license is invalid:

  • "The provided product key is not valid for this tenant."
    This message indicates that your company is registered with us, but the provided product key is invalid. Please make sure you have provided the matching product key for your AAD Tenant or VOICE ID and that you have entered the product key correctly.

  • "The tenant is not registered or its license is not enabled."
    This message indicates that your company is not registered as having an active license in the new license model (S/M/L/XL). If you do not have a license, or a license in the old license model (Viewer/Editor/Developer), then please use the Order Form, to request a new license.

  • "User does not have an active subscription to this service."
    This message shows up if your company is registered with us with an Apportunix account, but does not have an active subscription for the Document Creator app.

  • "Invalid credentials."
    This message shows up if you try to authenticate with an Apportunix account, but have entered invalid credentials (i.e., an account for the tenant does not exist, or the password is incorrect).

If you are still experiencing issues with activating your product, then please reach out to us via the Contact page.