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Get the answers to your questions

Are you looking for the answer to a specific question? Chances are that we have been asked this question before. That is why we collect the most frequently asked questions (with answers) below for you. Is your question not listed? Do not hesitate to contact us.

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FAQ categories

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Custom Fields
Document Archive
Document Creator
Document Mail Queue
General
Inventory Availability Indicators
PDF Merge
Price and Item Management

Are Custom Field settings transferred to other companies using intercompany settings? Why can’t I see translations I’ve just entered? My language/localization is not listed under supported languages. Can I still use Custom Fields? Will the Custom Fields app stay free in the future? Can the values of custom fields be transferred (for instance from a customer to a sales order)?

How can we add support for the PDF Archive feature for a new/custom report selection usage? How can we add the Document Archive FactBoxes to other pages? How do I set up the connection with my SharePoint environment?

The designer does not start anymore after reconfiguring my PC. What can I do to resolve this? How can we add Item pictures to our document layouts? Can we put Document Creator report layouts under source control? How to add the “Work Description” field as text to my layout? How do we upgrade Document Creator when upgrading to a newer BC version? (On-Premise)

Can I also send XML-files with the e-mail? Is Document Mail Queue ready for the new mail features of Microsoft Dynamics 365 Business Central? Do I always need to manually process the Document Mail Queue? How to send attachments with the e-mail?

How is the number of users for a subscription calculated? How can we manage our subscriptions? We are getting an error message about not having permissions for an object. What should we do? How can we update an app for our Business Central environment? We run into an error message and do not know what to do about it. What can we do?

Will the app take dates into account? Will Shipment Planning work with WMS (directed put-away and pick)? What is the value of this app for the logistics department? Does it just consider current stock? Is this insight only available to sales staff, or can assembly workers use it as well?

We are getting an error message that the PDF file could not be read. What should we do?

Can my users get a warning when the price of an item hasn’t been updated in a while? What is the purpose of the “manual price” property in an order? Can I tell when the price of an item was imported? Is the item/price import able to handle graduated scales? What if I don’t like the app?

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